"Our V Teamers give their best day in and day out to support our customers with all of their needs, which is why we want to make sure we support them as well," Krista Bourne, Chief Operating Officer for Verizon Consumer Group, was quoted in a Verizon release. "These changes are the direct result of employee feedback and will help us remain an attractive employer in this competitive environment."
The raise will automatically be applied to the payroll of all current Verizon customer service employees, as well as all retail and inside sales representatives "when base salary plus target commission are combined".
Alongside the wage increase, the telecommunications company will also be offering "premium pay differentials" for employees who are bilingual or work on Sundays or holidays, as well as sign-on bonuses for "retail specialist and assistant manager positions". Several local news sources have cited bonuses of $2,500 for specialists and $3,500 for assistant managers at Verizon locations throughout the United States.
The release also laid out a description of Verizon's ideal employee candidate, including "early adopters of new technology", fans of 5G, team players, and "gamers".
So far this year, Verizon has seen a stock increase of about 5% while the Dow Jones Industrial Average