In a blow to the electric car maker, Tesla
Tesla's reputation, despite being a Wall Street darling with a rapidly rising share price, is quickly being eroded as the company comes under increasing scrutiny as the quality of its products continues to come into question.
The survey results coincided with a bombshell report by Business Insider that Tesla had been willingly shipping Model S vehicles with a defective battery pack, and the announcement that the National Highway Traffic Safety Administration was investigating the early failures of Model S touchscreens. Reports by various current and former Tesla employees have arisen, with claims of an aggressive drive to meet production goals, corner-cutting to meet deadlines, and poor working conditions.
The results of the survey, with the context of the various reports, are unsurprising, to say the least. According to the survey, Tesla came in at 250 problems per 100 vehicles, which, when compared to the industry standard of 166, is somewhat troubling. According to Doug Betts of J.D. Power, complaints with Tesla's vehicles included imperfections in paint jobs, poorly fitting body panels, trunks, and hoods, as well as issues opening some trunks, hoods, and doors.
Tesla's dead-last place on J.D. Powers' list is not entirely official, however. The company collects data for its list by interviewing new-vehicle owners on their first 90 days of ownership. In most states, the data of new owners are readily available, but in 15 states, the permission of the company is required. To date, Tesla has not divulged this data. J.D. Power, however, was able to collect enough samples from the states that make said data available without permission to include Tesla for the first time.